Shipping policy

Lumi & Veil Co.

Shipping & Delivery Policy

1. Made-to-Order Production & Delivery

At Lumi & Veil Co., each piece of jewelry is thoughtfully crafted to order. Our collections are created with attention to detail, craftsmanship, and quality.

Estimated production and delivery time: 4–6 weeks from the date your order is placed.

This timeframe includes production, finishing, quality inspection, packaging, and shipping.

All delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to production requirements, shipping carriers, holidays, customs processing, or circumstances beyond our reasonable control.

If a significant delay affects your order, we will make reasonable efforts to notify you. Nothing in this policy limits your applicable consumer rights.

2. United States Shipping

We offer shipping to eligible addresses within the United States.

Standard Shipping: $9.95
Complimentary Standard Shipping: Available on US orders of $350 or more.

Our Frozen Crown Collection, priced at $495, qualifies for complimentary US shipping. Other orders meeting the $350 threshold also qualify.

Once your order ships, we will provide tracking information when available.

3. International Shipping

We currently ship to selected international destinations, subject to availability at checkout.

International Insured Shipping: $24.95
International Shipping — Additional Service Option: $39.95

Both international options currently have the same configured delivery estimate. The additional service option does not guarantee faster delivery.

Shipping availability, rates, and applicable delivery estimates will be displayed during checkout.

4. Customs, Duties & Import Taxes

International shipments may be subject to import duties, customs fees, VAT/GST, or other taxes assessed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.

Customs processing may affect delivery times. We recommend reviewing your country's import requirements before placing an order.

Nothing in this section excludes rights or responsibilities that cannot legally be waived.

5. Order Processing & Tracking

Because our jewelry is made to order, production begins after your order is accepted.

Orders are carefully prepared and inspected before dispatch. Once your package has shipped, tracking information will be sent to the email address provided at checkout when available.

Please ensure that your shipping address and contact information are accurate when placing your order.

6. Shipping Delays

Although we strive to meet our estimated 4–6-week production-and-delivery timeframe, unexpected circumstances may affect fulfillment or transit.

If your order is significantly delayed, please contact us so we can review its status and discuss available options in accordance with applicable consumer protection laws.

7. Incorrect Addresses, Lost Packages & Damaged Deliveries

Customers should provide complete and accurate shipping information at checkout.

If you notice an address error, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered fulfillment or been dispatched.

If your package is lost, arrives damaged, or is marked delivered but cannot be located, please contact us promptly. We will review the circumstances and assist with the appropriate resolution, subject to applicable consumer rights.