Refund policy

Lumi & Veil Co. — Returns, Refunds & Cancellations Policy

Last updated: October 30, 2026

At Lumi & Veil Co., each piece is made to order with thoughtful attention to design and detail. Our Frozen Crown Collection is produced specifically for each customer rather than maintained as ready-to-ship inventory.

We kindly ask that you review your selection, sizing, and order details carefully before completing your purchase.

1. Made-to-Order & Final Sale

All jewelry purchased from Lumi & Veil Co., including individual pieces and the Frozen Crown Collection three-piece bundle, is made to order.

All sales are final for change-of-mind purchases. We do not accept returns or exchanges for personal preference, incorrect size selection, or a change of mind.

This policy does not affect your rights or the remedies available for items that arrive damaged, defective, incorrect, or otherwise fail to meet applicable legal requirements.

2. Order Cancellations & Changes

Because our jewelry is made to order, we begin arranging production following order confirmation.

Once an order has been placed, cancellations and modifications are not guaranteed. If you notice an error in your order, please contact us as soon as possible at mailto:lumiandveilco@gmail.com, including your order number and the requested change.

We will review requests individually. Changes or cancellations requested for personal convenience may be declined once production arrangements have begun.

If Lumi & Veil Co. is unable to fulfill an order, or if cancellation or a refund is required by applicable law, we will provide the appropriate remedy.

3. Sizing Responsibility

Please review all product measurements and size selections before checkout.

Crown Kinetic Ring: Available in US sizes 6, 7, and 8.

Frozen Crown Cuff: Available in Small, Medium, and Large.

Cuff Size	Interior Dimensions	Recommended Wrist Circumference
Small	54 × 45 mm	14.0–15.5 cm
Medium	57 × 48 mm	15.6–17.0 cm
Large	62 × 52 mm	17.1–18.5 cm

The Filigree Snowflake Studs are sold as a matching pair and do not require a size selection.

Customers are responsible for choosing the appropriate size using the measurements provided. We do not offer returns or exchanges solely because a correctly supplied item does not fit as preferred.

If an item arrives in a size different from the size ordered, please contact us so we can review and resolve the issue.

4. Damaged, Defective or Incorrect Items

We want every Lumi & Veil Co. piece to arrive in the condition and specifications promised.

If your order arrives damaged, defective, or incorrect, please contact us at mailto:lumiandveilco@gmail.com, preferably within 48 hours of delivery, so we can assist you promptly.

Please include:

Your order number
A description of the issue
Clear photographs of the affected jewelry
Photographs of the packaging, if relevant
Additional photographs or video, if reasonably needed to assess the issue

We encourage customers to retain the original packaging while a claim is being reviewed. An unboxing video is welcome but is not required.

We will review the information provided and may request reasonable additional details before determining the appropriate resolution.

Depending on the circumstances and applicable law, remedies may include repair, replacement, or refund.

The requested 48-hour reporting period helps us investigate delivery-related issues promptly. It does not limit any rights or remedies that cannot legally be restricted.

5. Normal Wear & Jewelry Care

Our jewelry is crafted using 18K gold vermeil over .925 sterling silver, with a gold layer measuring 2.5 microns.

Gold vermeil is a precious-metal finish that requires appropriate care. Its appearance may change over time depending on frequency of wear, exposure to moisture or chemicals, friction, and individual care habits.

Damage resulting from misuse, accidental impact, improper storage, unauthorized alterations, or failure to follow reasonable care instructions is not covered as a manufacturing defect, except where applicable law provides otherwise.

Please follow the jewelry care instructions provided on our website.

6. Production & Shipping Delays

Because each piece is made to order, production time is separate from shipping transit time.

Estimated production and dispatch timelines will be provided on the applicable product pages or during checkout.

If we anticipate that an order cannot ship within the promised timeframe, we will notify you and provide the options required by applicable law, including cancellation and a refund where appropriate.

If we are unable to fulfill your order, we will issue a refund to your original payment method.

7. Approved Returns & Refund Processing

Please contact us before sending any item back. Unauthorized returns may not be accepted.

If a return is approved or required, we will provide instructions, including the appropriate return address and any applicable shipping arrangements.

For confirmed defective, damaged, or incorrectly supplied merchandise, return shipping arrangements will be handled in accordance with applicable law and the circumstances of the claim.

Approved refunds will generally be issued to the original payment method. Processing and posting times may vary by payment provider and financial institution.

Nothing in this policy limits any refund rights provided by applicable law.